Cookie Policy

 

What are cookies?

A cookie is a small text file that a website asks your browser to store offline so information can be remembered for a later date. Typically cookies used to record data so the website can customise it's user experience on future visits (e.g. remember a user login or shopping basket items). Cookies are also often used to recognise you as a returning visitor for the purposes of website analytics and monitoring general visitor trends.

Please note that the cookies we use cannot harm your computer and we will not store any private or personally identifiable information. We cannot read cookies that other websites have set, nor can those websites read our cookies.

Cookies used by this website

Cookie Description Lifespan
Session ID Automatically created by our web server as a functional tool. This cookie holds no personal information. Until the browser is closed
Shopper Ref Functional cookie required for shopping basket and checkout to work. Holds unique hash of your basket. Cookie is stored for up to 7 days to allow future visits retaining shopping basket data. 7 Days
Google Analytics Allows us to record your path through the website and recognise you as a returning visitor at a future time. This information is used in conjunction with anonymous data gathered from other visitors and helps us to determine overall browser trends. We do not analyse the browsing habits of individuals. Up to two years*

* Lifespan may vary

Third-party cookies

Other websites may set their own cookies when they're used for embedded content on this website. Such sources are listed above (where practical) and we recommend you check their own websites for more information about their cookies and associated policies.

Further information

If you would like to learn more about cookies and how to manage them, please visit www.aboutcookies.org. There you will learn how you can delete and disable cookies in a variety of web browsers.

Customer Responsibilities

Below are the types of software lock commonly used by businesses and the consequences if not removed.
1

Windows Autopilot

What it is

Microsoft provisioning system linking devices to an Azure AD
(Entra ID) tenant.

Applies to

  • Windows
    laptops and desktops

Function

Automatically configures devices for corporate use during
initial setup.

If not removed

  • Device
    forces connection to company tenant during setup
  • Requires
    corporate login credentials.
  • Cannot
    be bypassed by end users.
2

MDM / Intune / Mobile Device Management Lock

What it is

Devices enrolled in enterprise management platforms such as
Microsoft Intune.

Applies to

  • Mobile devices (iOS and Android)
  • Windows and macOS computers

Function

Allows organisations to enforce policies, install software,
and remotely manage devices.

If not removed

  • Corporate restrictions remain in place.
  • Device can be remotely locked or wiped.
  • Unsuitable for resale



3

Apple ABM / DEP (Apple Business Manager)

What it is

Corporate enrolment program that ties Apple devices to an
organisation.

Function

Forces devices to automatically enrol into MDM during setup.

If not removed

  • Device
    continuously re-enrols into company management after reset.

Organisation retains control indefinitely.



4

Apple iCloud Lock (Activation Lock)

What it is

A security feature linked to Apple’s Find My service,
tied to an Apple ID.

Applies to

  • iPhones
  • iPads
  • Macs
    (T2 and Apple Silicon)

Function

Prevents device activation after reset unless the original
Apple ID credentials are entered.

If not removed

  • Device
    cannot be set up or activated.
  • Stuck
    at the activation screen permanently.
  • Effectively
    unusable and unsellable
5

Google Factory Reset Protection (FRP)

What it is

Android equivalent of Apple Activation Lock, linked to a
Google account.

Function

Requires previous account login after a factory reset.

If not removed

  • Device
    cannot complete setup.
  • Effectively
    unusable
  • Frequent
    issue in mobile ITAD workflows
6

Absolute / Computrace Persistence

What it is

Firmware-based tracking and security solution.

Function

Allows remote tracking, locking, or wiping, even after OS
reinstall.

If not removed

  • Device
    may reconnect to previous owner.
  • Can
    be remotely disabled.
  • Presents
    security and privacy risks.
7

BIOS / UEFI Password Lock

What it is

Firmware-level password set on the motherboard.

Applies to

  • Laptops
    and desktops (Dell, HP, Lenovo, etc.)

Function

Prevents access to BIOS settings and restricts
boot options.


If not removed

  • Cannot
    change boot order or reinstall operating system.
  • Limits
    refurbishment and testing

May
require manufacturer intervention or hardware replacement.