Delivery Information

OCM offer free delivery on all items by Parcelforce/DPD. However, another courier may be used on occasion. All deliveries require a signature.

  • Orders placed before 1pm will be processed same working day and dispatched for delivery within 2-4 days.
  • Orders placed over a weekend or bank holiday will be processed on the next working day.

We ask you to provide an email address and mobile phone number so that tracking information can be sent to you.

Almost all deliveries occur between 8am and 5:30pm (Monday to Friday). We are unable to specify a delivery time. Deliveries on a Saturday will be chargeable.

If you are not at home the courier will attempt two deliveries on consecutive days. We are unable to authorise additional delivery attempts. The package will be held at your local courier office for 5 days from where you can collect. After this the package will be returned to us. You will be asked to pay a second delivery charge to receive the item.

Customer Responsibilities

Below are the types of software lock commonly used by businesses and the consequences if not removed.
1

Windows Autopilot

What it is

Microsoft provisioning system linking devices to an Azure AD
(Entra ID) tenant.

Applies to

  • Windows
    laptops and desktops

Function

Automatically configures devices for corporate use during
initial setup.

If not removed

  • Device
    forces connection to company tenant during setup
  • Requires
    corporate login credentials.
  • Cannot
    be bypassed by end users.
2

MDM / Intune / Mobile Device Management Lock

What it is

Devices enrolled in enterprise management platforms such as
Microsoft Intune.

Applies to

  • Mobile devices (iOS and Android)
  • Windows and macOS computers

Function

Allows organisations to enforce policies, install software,
and remotely manage devices.

If not removed

  • Corporate restrictions remain in place.
  • Device can be remotely locked or wiped.
  • Unsuitable for resale



3

Apple ABM / DEP (Apple Business Manager)

What it is

Corporate enrolment program that ties Apple devices to an
organisation.

Function

Forces devices to automatically enrol into MDM during setup.

If not removed

  • Device
    continuously re-enrols into company management after reset.

Organisation retains control indefinitely.



4

Apple iCloud Lock (Activation Lock)

What it is

A security feature linked to Apple’s Find My service,
tied to an Apple ID.

Applies to

  • iPhones
  • iPads
  • Macs
    (T2 and Apple Silicon)

Function

Prevents device activation after reset unless the original
Apple ID credentials are entered.

If not removed

  • Device
    cannot be set up or activated.
  • Stuck
    at the activation screen permanently.
  • Effectively
    unusable and unsellable
5

Google Factory Reset Protection (FRP)

What it is

Android equivalent of Apple Activation Lock, linked to a
Google account.

Function

Requires previous account login after a factory reset.

If not removed

  • Device
    cannot complete setup.
  • Effectively
    unusable
  • Frequent
    issue in mobile ITAD workflows
6

Absolute / Computrace Persistence

What it is

Firmware-based tracking and security solution.

Function

Allows remote tracking, locking, or wiping, even after OS
reinstall.

If not removed

  • Device
    may reconnect to previous owner.
  • Can
    be remotely disabled.
  • Presents
    security and privacy risks.
7

BIOS / UEFI Password Lock

What it is

Firmware-level password set on the motherboard.

Applies to

  • Laptops
    and desktops (Dell, HP, Lenovo, etc.)

Function

Prevents access to BIOS settings and restricts
boot options.


If not removed

  • Cannot
    change boot order or reinstall operating system.
  • Limits
    refurbishment and testing

May
require manufacturer intervention or hardware replacement.