Price Match Guarantee

Price match guarantee terms and conditions

OCM will match the prices of products in our stock before you buy or up to 7 days after.

The product must be identical to the item the customer wants to buy, including the make, model, condition, colour specification and model number must be offered on identical terms . OCM must be able to check the price, stock position and, where relevant, your eligibility to purchase from the competitor.

OCM will match against any other UK retailer store or website and it must not include discounts or bonuses. This does not include any exclusive prices/codes (e.g. staff, student, NHS staff blue light) or trade prices, prices only available as part of paid for membership/subscription, any loyalty scheme or reward scheme, 3rd party marketplace seller prices or obvious pricing errors.

Both OCM’s and the competitor’s item must be available in stock, and it must not be a sample or defective item. The item must be ready for delivery.

The competitor's payment terms must be comparable to the store's payment terms.

Where a product is not available online for OCM to verify price and availability, you will need to provide the competitor contact details, a photo showing the model/model number, that there is stock available, the date/time and the price.

OCM will limit the number of items that can be price matched per customer or transaction to two items. 

OCM reserve the right to refuse a price match where we suspect fraud or unauthorised reseller activity. OCM may change or end the price match policy at any time.

Customer Responsibilities

Below are the types of software lock commonly used by businesses and the consequences if not removed.
1

Windows Autopilot

What it is

Microsoft provisioning system linking devices to an Azure AD
(Entra ID) tenant.

Applies to

  • Windows
    laptops and desktops

Function

Automatically configures devices for corporate use during
initial setup.

If not removed

  • Device
    forces connection to company tenant during setup
  • Requires
    corporate login credentials.
  • Cannot
    be bypassed by end users.
2

MDM / Intune / Mobile Device Management Lock

What it is

Devices enrolled in enterprise management platforms such as
Microsoft Intune.

Applies to

  • Mobile devices (iOS and Android)
  • Windows and macOS computers

Function

Allows organisations to enforce policies, install software,
and remotely manage devices.

If not removed

  • Corporate restrictions remain in place.
  • Device can be remotely locked or wiped.
  • Unsuitable for resale



3

Apple ABM / DEP (Apple Business Manager)

What it is

Corporate enrolment program that ties Apple devices to an
organisation.

Function

Forces devices to automatically enrol into MDM during setup.

If not removed

  • Device
    continuously re-enrols into company management after reset.

Organisation retains control indefinitely.



4

Apple iCloud Lock (Activation Lock)

What it is

A security feature linked to Apple’s Find My service,
tied to an Apple ID.

Applies to

  • iPhones
  • iPads
  • Macs
    (T2 and Apple Silicon)

Function

Prevents device activation after reset unless the original
Apple ID credentials are entered.

If not removed

  • Device
    cannot be set up or activated.
  • Stuck
    at the activation screen permanently.
  • Effectively
    unusable and unsellable
5

Google Factory Reset Protection (FRP)

What it is

Android equivalent of Apple Activation Lock, linked to a
Google account.

Function

Requires previous account login after a factory reset.

If not removed

  • Device
    cannot complete setup.
  • Effectively
    unusable
  • Frequent
    issue in mobile ITAD workflows
6

Absolute / Computrace Persistence

What it is

Firmware-based tracking and security solution.

Function

Allows remote tracking, locking, or wiping, even after OS
reinstall.

If not removed

  • Device
    may reconnect to previous owner.
  • Can
    be remotely disabled.
  • Presents
    security and privacy risks.
7

BIOS / UEFI Password Lock

What it is

Firmware-level password set on the motherboard.

Applies to

  • Laptops
    and desktops (Dell, HP, Lenovo, etc.)

Function

Prevents access to BIOS settings and restricts
boot options.


If not removed

  • Cannot
    change boot order or reinstall operating system.
  • Limits
    refurbishment and testing

May
require manufacturer intervention or hardware replacement.